Store Policy

This terms and conditions of the MH Metal Holiday GmbH regulate the conditions and actions of the MH SHOP. Furthermore they inform about the contracting parties’ rights and duties as well as the business relations between MH Metal Holiday GmbH and the customer. 

 

INFORMATION CONTAINED

• the company’s identity
• contact information for quick and efficient communication (e-mail, telephone)
• purchase procedure
• payment information
• information about shipping and shipping cost
• contract formation
• cancellation right
• events: cancellation, modification and refund
• supply validity
• customer complaints
• return shipping costs
• Want to cancel a coach trip?
 

ONLINE SHOP CARRIER

MH Metal Holiday GmbH
MHSHOP-ONLINE
Rosentaler Straße 189
9020 Klagenfurt
Austria

 

CUSTOMER SERVICE MH SHOP:

E-mail online shop, orders, products, complaints: info@mhshop-online.com
Inquiries regarding shipping: office@tka.co.at

E-Mail bus trips, requests for scheduling and implementation: coachtrip@mh-travel.com
 

RETURN ADDRESS MH SHOP:

MH Metal Holiday GmbH
MHSHOP-ONLINE
Rosentaler Straße 189
9020 Klagenfurt
Austria
 

PURCHASE PROCEDURE

The customer is able to register as a user to log on to the shop per user name and password later. Afterwards, a purchase can be done by using CREDIT CARD or AGAINST CASH IN ADVANCE. Alternatively (data thrift), the order can be conducted with a guest profile. For this purpose and to prevent misuse of e-mail adresses, an e-mail containing a confirmation link will be send right after the order is completed. The order can not be activated, before the e-mail adress is confirmed by clicking on the confirmation link and being conveyed to mhshop-online-com. This is where the order can be activated. After choosing a product, the customer places a binding order by clicking the button PLACE BINDING ORDER in the shopping basket section. Subsequently, the customer will receive an automatically generated e-mail to the given mail adress.
 
Please be advised, that after the order is placed and confirmed, modifications of existing order are not possible anymore. Therefor it is not possible to change between hard-copy tickets and e-tickets after order is placed, neither are possible changes of payment methods. 
 

• ORDER ACCEPTED:
This confirmation is sent, after the customer has finished the order. With this confirmation, the customer also receives detailed information regarding the order. Within the following 48 hours after this message, the availability of the ordered products will be checked. If the customer has chosen to pay against chash in advance, he/she will also find the total billing amount and all bank details in this e-mail. Please pay attention to the note regarding the correct way to fill in the reference field! Customers, who pay per credit card, will also receive this e-mail, but without a payment request. They will be conveyed to the procedure for payment per credit card.
• MH SHOP – payment received and order completed:
This e-mail goes for a confirmation, that we received the payment. The Metal Holiday GmbH reserves itself the right, to furthermore contact the customer the, if this becomes necessary regarding his order or if the order can’t be fulfilled. Furthermore, the order confirmation contains a delivery confirmation. Mit dem Empfang der Ware geht diese in das Eigentum des Kunden über. As soon as the articles are received by the customer, they become the customer’s property. In case of payment in advance, the order confirmation will be sent right after the charged amount is received.
 

PAYMENT OPTIONS

Customers can pay their bills per CREDIT CARD or per CASH IN ADVANCE PER BANK TRANSFER.
CASH IN ADVANCE:
An e-mail containing the bill, payment request and order information will be sent. As soon as this payment is done by customer and the money is received, the articles will be sent to the customer postally together with a receipt. The payment for the order has to be done within seven days, the order is cancelled after this period.
Please note that we will only accept money transfer if we receive the full invoice total. If you transfer cash from outside EU and feel your bank's bankwire fee is too high for you, please use credit card with lower fee instead. Mind, that we will not cover your bankwire fee.
CREDIT CARD:
The payment with Master- and Visacard takes place over the Paymill GmbH
St.-Cajetan-Straße 43, D-81669 Munich, Germany
For your payment by credit card we only charge the fee as they are set by our payment provider Paymill. This fee consists of the following:
Per transaction you pay 2,95% of the total sum plus € 0,28 per order.
The payment is done directly after the order is placed, but before the payment is completed, the contract is displayed and sent per e-mail.
 

PAYMENT OPTIONS FOR BUS TRIPS

CASH IN ADVANCE AND BUS TRIP:
For further information please go to PAYMENT OPTIONS section.
When booking bus trips, our customers have 7 days to pay the concerning bill.
CREDIT CARD AND BUS TRIP:
For further information please go to PAYMENT OPTIONS section.
The payment is done directly after the order is placed. In case of a group order for group trips (e.g. bus trip) cash in advance could possibly be a more convenient solution.
 

SHIPPING INFORMATION

The shipping will be realised by
TERMINKURIER AUSTRIA from the warehouse in Klagenfurt:
TransLog Terminkurier GmbH
Rosentaler Straße 189
A-9020 Klagenfurt am Wörthersee
AUSTRIA
Tel. +43 (0) 463 210 728
Fax. +43 (0) 463 219 117
 office@tka.co.at
Shipping duration and shipping prices for available products
      up to 2kg up to 5kg
DE, AT, SLO 1-3 workdays € 9,00 € 14,00
Remaining EU 2-6 workdays € 19,00 € 24,00
Outside EU 2-9 workdays € 40,00 € 65,00

 

 

 

 

 

 

 

 

CONCLUSION OF CONTRACT

The display of products in the online shop does not represent a binding offer, but a non-binding online catalogue. By feeding his/her information to the website and clicking “Place binding order” the customer places a binding order for the chosen products in the shopping basket. Subsequently, the order acceptance is signalised by visual display of the summarized order as well as a simultaneously sent confirmation e-mail, before the customer either will be conveyed to the credit card payment section or will be shown the bank account information for cash in advance payment. These are also given in the confirmation e-mail, together with terms and conditions, cancellation policy and shipping information. From this point on, the contract is binding for both parties.
 

CANCELLATION AND CANCELLATION PROCEDURE

Our customers are entitled to a 14 days cancellation period. Please pay attention to the Details on cancellation right (Withdrawal Information)
With a valid cancellation, inform us about it: (contact). By doing so, you can help us to improve our offerings and our customer service. Furthermore, we are able to conclude your cancellation quicker, what benefits you in return. Thank you very much!
ATTENTION: the cancellation right does neither apply to concert and festivals tickets nor to our travel offers, because, due to their state according to BGB section 312g subsection 2 sentence 9, the regulations on distance contracts do not apply here. In case of concert or festival cancellations, please find the concerning regulations below.
 

EVENTS: CANCELLATIONS, MODIFICATIONS, REFUND

The Metal Holiday GmbH only acts as a ticket intermediary between operator and customer and is not responsible for the refund of entrance fees, but will attempt to induce the operator to do so. In case of a refund by the Metal Holiday GmbH the price printed on the ticket will be refunded completely. Other possibly raised fees (advance booking fee, shipping cost) can not be refunded.
 

VALIDITY OF THE OFFER:

All prices contain the value added tax. Our prices may change without further notification. The prices are only valid in the MH SHOP and may vary in other shops. As far as there hasn’t been any error, the valid price is the price shown at the point of placing the order in the online shop. The Metal Holiday GmbH reserves itself the right, to adjust the price in case of a contract error due to wrong pricing. In this case, the contract becomes reviewable on behalf of Metal Holiday GmbH. Of course the pictures in the online shop are symbolic and may differ slightly from the actual product.
 

CLAIMS AND COMPLAINTS

In case of questions, complaints and claims, please address them to the customer service mentioned above. We are always interested in helping you as uncomplicated as possible. Please also pay attention to the following section “Return consignment and costs”:
 

RETURN CONSIGNMENT AND COSTS

In case of a justified claim of the products, you will be refunded for the regular shipping costs for the return consignment. Return consignment that are not prepaid, will not be accepted! Please contact our customer service before returning products - see the beginning of these terms and conditions, where you can find the address for return consignments.
 

RETURN CONSIGNMENT COSTS

In case of a valid cancellation (see also cancellation policy (http://www.mhshop-online.com/Page/21/withdrawal-information) the MH MetalHoliday GmbH takes over the regular costs für return consignments, as long as the price of the products does not exceed a value of 40,00 €, and the customer, if not or if the customer has not payed yet.
  

CANCELLATION OF BUS TRIPS

If you wish to cancel a bus trip, please contact our bus trip manager directly: coachtrip@mh-travel.com.
 

CONTRACT ARCHIVE

The purchase contract between the company and the customer is archived at the MH Metal Holiday GmbH store office and can be at any time delivered to the customer upon his request.
 

CLOSING PROVISIONS

Despite all accuracy, it is possible that small mistakes happen. We constantly apply ourselves to improve our offers and to keep our discharge of information obligation updated and improved. Consumer protection and fair competition are very important to us. If you, as a competitor or customer, find any wrong or missing information in this terms and conditions or in any other place in this shop, we ask you to contact us directly, so we can take care of this issue and solve it immediately - just as we would do for our competitors. Thank you very much!

 

NATIONAL HOLIDAYS, OFFLINE HOURS

Please keep in mind, that with national holidays, bank holidays and other offline hours, there could be a delay with shipping and responding to customer's requests!!